{
  "model_version": "support-prioritizer-linear-v1",
  "explanation_policy_version": "interp-audit-v1",
  "owner": "equipo-ia",
  "threshold": 0.68,
  "explanation_contract": {
    "purpose": "diagnóstico interno y revisión operativa de tickets priorizados",
    "allowed_consumers": ["ingenieria", "soporte_n2", "producto"],
    "not_for": ["decisión final sin revisión", "comunicación automática a usuario"],
    "required_fields": [
      "case_id",
      "model_version",
      "score",
      "prediction",
      "top_features",
      "deletion_test",
      "counterfactual",
      "data_hash_sha256",
      "policy_hash_sha256"
    ]
  },
  "feature_ranges": {
    "missing_payment": [0, 1],
    "deadline_hours": [0, 168],
    "docs_attached": [0, 1],
    "prior_cases": [0, 8],
    "contains_policy_keyword": [0, 1],
    "student_wait_days": [0, 21]
  },
  "model": {
    "intercept": -2.35,
    "weights": {
      "missing_payment": 1.25,
      "deadline_hours": -0.018,
      "docs_attached": -0.75,
      "prior_cases": 0.28,
      "contains_policy_keyword": 0.62,
      "student_wait_days": 0.13
    }
  },
  "actionable_features": {
    "docs_attached": {
      "target": 1,
      "description": "pedir o adjuntar documentación completa"
    },
    "missing_payment": {
      "target": 0,
      "description": "comprobar y resolver pago pendiente si procede"
    }
  },
  "audit_thresholds": {
    "min_top_feature_drop": 0.08,
    "min_permutation_drop": 0.03,
    "min_stability_top1": 0.7,
    "max_counterfactual_steps": 2,
    "min_comprehensiveness_top2": 0.12,
    "max_sufficiency_delta_top2": 0.2,
    "max_abs_feature_correlation": 0.9
  },
  "production_monitoring": {
    "log_explanations": true,
    "monitor_top_feature_distribution": true,
    "monitor_counterfactual_availability": true,
    "monitor_explanation_drift": true
  }
}